Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services or website.

2. Services Offered

Knogro IT Services provides a range of IT solutions, including but not limited to:

• IT Consulting & Strategy

• Software Development & Customization

• Web & Mobile Application Development

• Cloud Services & Infrastructure Management

• Cybersecurity Solutions

• Managed IT Support & Helpdesk Services

• Network Design & Implementation

The specific scope, deliverables, timelines, and fees for any service will be detailed in a separate, mutually agreed-upon “Statement of Work” (SOW) or “Service Agreement.”

3. Client Responsibilities

To enable us to perform our services effectively, you agree to:

• Provide all necessary information, access, and cooperation in a timely manner.

• Appoint a single point of contact for streamlined communication.

• Ensure that all information provided to us is accurate and complete.

• Obtain and maintain any necessary licenses for third-party software or systems we are required to use.

• Be responsible for the actions of your employees, agents, and any other parties you allow to access the services we provide.

4. Fees and Payment

• Fees: Fees will be as specified in the SOW or proposal. This may be a fixed project fee, hourly rates, or a recurring monthly fee for managed services.

• Invoicing: Invoices will be issued as per the schedule in the SOW (e.g., upon signing, milestone-based, or monthly in arrears).

• Payment Terms: Payment is due within Net 15 days from the invoice date, unless otherwise stated. Late payments may be subject to interest charges of 1.5% per month (or the maximum rate allowed by law).

• Expenses: You will reimburse us for pre-approved reasonable expenses incurred in providing the services.

5. Intellectual Property Rights

• Pre-existing IP: Each party shall retain ownership of its intellectual property existing prior to the engagement or developed independently.

• Deliverables: Upon full payment of all fees, Knogro IT Services grants you a perpetual, non-exclusive license to use the final deliverables (e.g., custom software, reports) created specifically for you as outlined in the SOW. Knogro IT Services retains the right to use the underlying code, frameworks, and know-how for other projects.

• Our Proprietary Assets: Any tools, software, methodologies, or pre-existing code we use to deliver the services remain our sole and exclusive property.

6. Confidentiality

Both parties agree to hold each other’s confidential information in confidence and not to use or disclose it except as necessary to perform the obligations under these Terms or as required by law. Confidential Information includes, but is not limited to, business plans, customer data, technical processes, and trade secrets.

7. Data Privacy

We are committed to protecting your data. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect information. When we process personal data on your behalf, we will do so as a Data Processor and will adhere to a Data Processing Agreement (DPA) if required by applicable law (like GDPR).

8. Warranties and Disclaimers

• Service Warranty: We warrant that our services will be performed in a professional and workmanlike manner.

• No Guarantees: Except as expressly stated herein, we make no warranties, express or implied, regarding the services, including any implied warranties of merchantability or fitness for a particular purpose. We do not guarantee that the services will be uninterrupted or error-free.

9. Limitation of Liability

To the fullest extent permitted by law, Knogro IT Services’ total liability to you for any and all claims arising out of or related to these Terms or the services provided shall not exceed the total amount of fees paid by you to us in the six (6) months preceding the event giving rise to the claim. In no event shall we be liable for any indirect, special, incidental, or consequential damages (including lost profits or data) even if we have been advised of the possibility of such damages.

10. Term and Termination

• Term: These Terms remain in effect until terminated by either party.

• Termination for Cause: Either party may terminate these Terms or an SOW for a material breach by the other party that remains uncured for 30 days after written notice.

• Effects of Termination: Upon termination, you will pay us for all services rendered and expenses incurred up to the termination date. You must cease using any licensed deliverables.

11. Indemnification

You agree to indemnify and hold harmless Knogro IT Services, its owners, and employees from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, your breach of these Terms, or your violation of any law or third-party rights.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country]. Any dispute arising out of these Terms shall be resolved through good-faith negotiations. If negotiations fail, the dispute shall be settled in the courts of [Your City, State/Country].

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of changes by posting the updated Terms on our website with a new “Last Updated” date. Your continued use of our services after such changes constitutes your acceptance of the new Terms.

14. Miscellaneous

• Entire Agreement: These Terms, along with any SOWs, constitute the entire agreement between you and Knogro IT Services.

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

• Force Majeure: We are not liable for any failure or delay in performance due to causes beyond our reasonable control.

15. Contact Information

If you have any questions about these Terms, please contact us at: